This solution is hosted Software as a Service or SaaS-dedicated Chat solution. It provides both automated and live agent chat modes of operation with seamless escalation from automated to live. (Select one.)
A. Avaya One Touch Video
B. Avaya Automated Chat
C. Avaya Customer Connections Mobile
D. Avaya CallBack Assist
Answer: B
Question: 6
In addition to the Experience Layer, which two layers are part of the seven layers that make up the Avaya Customer Experience Management (CEM) Framework? (Select two.)
A. Implementation Layer
B. Design Layer
C. Collaboration Layer
D. Performance Layer
Correct Answer: B,D
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Question: 7
Which Proactive product or solution must have RT_Socket installed for skill-based pacing for campaigns? (Select one.)
A. Avaya Proactive Outreach Manager
B. Avaya Proactive Contact
C. Avaya Outbound Contact Express
Answer: A
Question: 8
Which are software component provided by the Avaya Contact Flow Analytics turnkey solution? (Select three.)
A. Tivoli software
B. Oracle Business Intelligence Enterprise Edition (OBIEE)
C. Contact Flow Analytics software
D. Red Hat Enterprise Linux (RHEL) 5.6 Operating System
E. Advanced Interactive executive (AIX) 6.1
Answer: B,D,E
Question: 9
Avaya Business Advocate is an entitlement with which CEM Experience Layer product or solution? (Select one.)
A. Avaya Aura® Experience Portal
B. Avaya Aura® Contact Center
C. Avaya Aura® Call Center Elite
D. Avaya Intelligent Customer Routing
Answer: C
