Exchange Communications has been named among a small group of UK resellers who will provide a BT Wholesale and Avaya cloud solution. The solution can enable companies to massively improve the customer contact experience.
The company will be responsible for supporting the delivery of the new versatile ACS Select product for mid-market customers seeking cloud-enabled solutions to support their growth through a unified communications approach.
Avaya's cloud service is hosted on the BT Wholesale network, which offers the functionality of Avaya's IP Office and Contact Center Select solutions. Customers will benefit from full service and flexibility as they migrate to the cloud.
Tom Sime, Managing Director of Exchange Communications, said, "ACS Select is a pioneering, cost-effective offering for mid-sized businesses that can truly transform the customer experience, supporting up to 3,000 users on a single platform. only site and 150 sites. network, which provides a complete solution and significantly improved contact offer for businesses.
"We are proud to work with global leaders Avaya and BT Wholesale in delivering this innovative cloud-based solution, delivering real value solutions for the customer, enabling businesses to deliver a better customer experience.
"ACS Select represents Avaya's next generation of cloud solutions and will optimize communications for a series of major business entities across the UK."
